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Kanban is a planning system based on the japanese word for "visible card." Originally developed by Toyota, it aids in just-in-time production and is an integral part of the Toyota Production System. Material flows in Kanban are always forward (from supplier to customer), while information flows backward (from customer to supplier).

A Kanban board is a tool for visualising workflows. It shows where individual tasks are within a process and is a central component of the Kanban method.

A Kanban card contains all necessary information for producing a specific item or executing a task. It follows the pull principle.

The Kano model shows how specific product features or services influence customer satisfaction. It categorises these features into five types, each of which can have different effects on customer satisfaction. These categories are basic, performance, excitement, indifferent, and dissatisfaction.

Key performance indicators (KPIs) are measurable metrics that are used to evaluate the progress, success and effectiveness of a project. They serve as indicators for the achievement of objectives and make it possible to objectively monitor and control the project status and performance.

The kick-off meeting is the official start of a project, where the objectives and conditions of the project are announced. After the kick-off meeting, the project can be planned and the project organisation established.