Since it relates to all characteristics/ features of a product, quality means the product itself. Quality can also describe the conformity of the performance delivered to the customer's specifications. As a quality improvement and problem solving-method the Deming cycle can be used (Plan – Do – Check – Act).
Costs that can be directly attributed to ensuring compliance with quality objectives. They include costs relating to quality assurance plans and audits, prevention and review, as well as reworking and replacements.
Quality Function Deployment (= QFD)¶
Quality Function Deployment (= QFD)
A quality management method that determines end-user requirements and translates them into technical objectives.
Quality management (= QM)¶
Quality management (= QM)
All measures and rules for the assurance and documentation of product and process quality. Professional project management is quality management for projects.
All project objectives that relate to the characteristics or features of the product or the target situation.